FAQs

Order Processing ?

We appreciate your time for shopping at vrbeaute.com. The following are the terms and conditions that initiate our Shipping Policy. 

 

PLEASE NOTE:

 

VRBEAUTE.COM ships via UPS to US addresses only. UPS shipping is not available for orders being shipped to APO/FPO and P.O. Box addresses. VRBEAUTE.COM does not ship internationally at this time.

We do our best to process your order as soon as it is received, but due to high demand, Order processing time normally takes from 3-5 business days. Processing time doesn't mean shipping time. Processing will be operated from Monday through Friday 9am to 5 pm CT. ( Orders are not processed on weekends and major U.S holidays) Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.

As soon as your order is processed you will receive your tracking number. Once shipped, delivery time within the UNITED STATES is 1-3 business days in transit, depending on the destination. Shipping time could be changed during major U.S holidays. All orders are shipped via UPS. Please note, vr beaute is not responsible for lost or held packages. We are not responsible for mis-delivery errors via carrier, incorrect shipping info, Or natural occurrences, shipping is a service you purchase from UPS along with your order from us, so any shipping issues must be handled by UPS.

 

How Can I Track My Order ?

You will receive an email when your order has been processed, this will include the tracking details of your order. Please allow at least 24 hours before the tracking information is updated on UPS.  http://www.ups.com

Please make sure to track your item using the tracking number we provide to you. We are not responsible for any lost or stolen packages. If your package has been lost or stolen please contact UPS Customer Service for further assistance and provide your tracking information.

Thanks for your understanding!

 

Can I Return My Item ?

We do not accept any returns of cosmetics for hygienic reasons. All sales are final.

Our cosmetics and fragrances’ labs comply with the highest quality manufacturing procedures, for both the FDA and Health. We guarantee the quality of our products and packaging.

We guarantee that you will love our products. Unfortunately, we do not accept refunds, exchanges, cancellations or returns. All sales are final. vrbeaute.com reserves the right to refuse any returns at any time, Please check and verify carefully all product features, prices and variants, before ordering.

 

What Method Is Used For Shipping?

All packages are shipped via UPS.

 

What Shipping Fee Will I Be Charged ?

Your shipping fee is dependent on the total weight of your order as well as what location it is being shipped to. At checkout, you will see what your shipping fee will be.

 

Where Are Your Products Made?

Our products are made in USA.

 

What Countries Do We Ship To?

At the moment we can only ship to USA.

 

WHERE DOES VRBEAUTE.COM SHIP?

VRBEAUTE.COM ships via UPS to US addresses only. UPS shipping is not available for orders being shipped to APO/FPO and P.O. Box addresses. VRBEAUTE.COM does not ship internationally at this time.

 

ARE YOUR PRODUCTS CRUELTY– FREE?

Yes, None of our products are tested on animals.

 

For Brands Or Influencer Collaborations?

For products you are interested in reviewing, or collaborations please email us at info@vrbeaute.com Our Brand Executive will review your info and will contact you within 24-72 business hours.

 

How Can I Find Out About Restocks ?

Restock information and other announcements will always be posted on our Instagram & TikTok page, so be sure to follow us. @vrbeauteofficial

 

 HOW DO I APPLY A PROMO CODE?

Simply add items to your shopping bag and begin the check-out process. During the Payment stage, please enter your promo code in the box provided under the and click Apply. vrbeaute.com can process only 1 promo code per order.

 

Contact Info ?

For customer service inquiries, please email us at info@vrbeaute.com Our Customer Service team is available M-F 9am - 5pm CT. We do our best to respond to all customers within 48 hours. Please note that this timeframe may be extended during major U.S holidays, immediately following launches and restocks. Inquiries are answered in the order they are received. Thanks for your understanding!

 

CAN I RESERVE  ITEMS BY ADDING THEM TO MY BASKET?

 All products on vrbeaute.com are in stock and available for order (unless otherwise noted). Items can not be reserved by holding them in your basket. Product availability is extremely limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.

 

If I Had An Allergy Or Other Adverse Reaction ?

Please read the product label carefully before using it. We are not responsible if such a reaction should occur as a result of any consumer using our products if you develop a skin or other sensitivity to any product.

If you have any adverse reactions to our products, please contact your health care provider immediately. If it is an emergency, please call 911.

For general questions about our products, please contact our vr beauté customer service team for assistance at info@vrbeaute.com